HOLLYWOOD SPORTSBOOK: GENERAL TERMS AND CONDITIONS (Version 1.8)

These are the Terms and Conditions for all bets offered by any of the companies in the Hollywood Sportsbook Group of Companies, as well as other bookmaking operations managed by Hollywoodbets on behalf of other licensees, which shall hereafter be referred to as “Hollywoodbets”. A list of the companies which comprise the Hollywoodbets Group and the bookmaking operations managed by Hollywoodbets are available on the Hollywoodbets website which can be found at www.hollywoodbets.net.

Please select a link below to view detailed information and the relevant terms and conditions applicable to your chosen topic or particular sports event:

1. General

2. General Betting Terms and Conditions

3. Deposits and Withdrawals

4. Cash Out

1. General

The purpose of these Terms and Conditions is to record and explain the terms and conditions under which all bets are offered and accepted by Hollywoodbets. These Terms and Conditions apply to all transactions between you and Hollywoodbets. Hollywoodbets shall not be bound by any express or implied term, representation, warranty, promise or the like not recorded herein.

Any bet offered and accepted by Hollywoodbets is accordingly subject to these Terms and Conditions as read with the Customer Privacy Notice. It is your responsibility to ensure that you are fully acquainted and familiar with them, as well as the relevant national and provincial legislation.

In addition to these Terms and Conditions, the reader is encouraged to visit Hollywoodbets’ Customer Privacy Notice in terms of the Protection of Personal Information Act, 2013 (POPI). The Privacy Notice is to be found on the Hollywoodbets’ website and contains guidance on what your personal information is collected for, under what circumstances Hollywoodbets may use that information, what safeguard measures Hollywoodbets has in place to protect your personal information, how to engage with Hollywoodbets to have your information updated or deleted and related guidance on the protection of your personal information.

These Terms and Conditions may be changed from time to time by Hollywoodbets and it is your responsibility to ensure that you are acquainted and familiar with any such changes. All changes will be posted on the Hollywoodbets website.

No variation, addition or termination of any of these Terms and Conditions shall be of any force or effect unless agreed to in writing by Hollywoodbets.

No failure on the part of Hollywoodbets to exercise and no delay by Hollywoodbets in exercising any right under and in terms of these Terms and Conditions will operate as a waiver of that right, nor will any single or partial exercise of any right under these Terms and Conditions preclude any further or other exercise of that right nor act to the exclusion of any other right.

Should Hollywoodbets fail or decline to enforce the whole or part of these Terms and Conditions or grant any indulgence to you, then that act or omission shall not be interpreted as a waiver of rights, nor shall it act as an estoppel against or otherwise prejudice Hollywoodbets.

Should you have any query or comment regarding these Terms and Conditions, or in the event that you require clarification or advice in this regard, kindly e-mail your query or comment to helpdesk@Hollywoodbets.net or call our hotline on 087 353 7634.

1.1 Licensing

Hollywoodbets is licensed to carry on business as a bookmaker by the Gauteng Gambling Board, the Western Cape Gambling & Racing Board, the Eastern Cape Gambling & Betting Board, the KwaZulu-Natal Gaming and Betting Board, the Limpopo Gambling Board and the Mpumalanga Economic Regulator, and is subject to the relevant provincial gambling legislation and national gambling laws. Hollywoodbets carries on business in accordance therewith as well as the prescribed Operational Rules for Bookmakers within South Africa. Hollywoodbets complies with all gambling and betting laws so that you are assured of uniformity, transparency, fairness and protection in all your betting transactions.

1.1.1 Hollywoodbets.net and Hollywoodbets mobile are licensed in the South African province of Gauteng by the Gauteng Gambling Board, save as recorded below. 

1.1.2 With effect from 1 January 2018, all new account registrations by residents of Limpopo and Mpumalanga will be regulated by their respective Boards in their respective provinces. All new registrations from the remaining provinces shall be regulated by the Gauteng Gambling Board.

1.1.3 With effect from 26 September 2019 all online bets placed on the Betgames bouquet of games shall be regulated by the KwaZulu-Natal Gaming and Betting Board. 

1.1.4 With effect from 5 February 2020, all games on Fantasy Sports shall be regulated by the Limpopo Gambling Board.

1.1.5 With effect from 22 June 2020, all games on the Kiron Interactive bouquet of games, including but not limited to Jika Soccer and Jika Racing, shall be regulated by the Mpumalanga Economic Regulator (formerly regulated by the Western Cape Gambling and Racing Board w.e.f. 1 April 2020).

1.1.6 With effect from 6 May 2020, all online bets placed on the Evolution and Ezugi bouquet of games shall be regulated by the Western Cape Gambling and Racing Board. 

1.1.7 With effect from 7 May 2020, all online bets placed on Simulated Sports shall be regulated by the Mpumalanga Economic Regulator. 

1.1.8 With effect from 12 May 2020, all online bets placed on the Lotto Instant Win games shall be regulated by the Western Cape Gambling and Racing Board.

1.1.9 With effect from 12 June 2020, all online bets placed on Golden Race shall be regulated by the Mpumalanga Economic Regulator.

1.1.10 The rules and regulations of the Gauteng Gambling Board can be viewed at ggb.org.za The rules and regulations of each of the Western Cape Gambling and Racing Board, Eastern Cape Gambling and Betting Board, the KwaZulu-Natal Gaming and Betting Board, the Limpopo Gambling Board and the Mpumalanga Economic Regulator can be viewed and read at www.wcgrb.co.za , www.ecgbb.co.za  www.kzngbb.org.za   www.lgb.org.za   and www.mer.org.za  

 

1.2 Minimum Age to Place a Bet with Hollywoodbets

The minimum age to open an account or place a bet with Hollywoodbets is 18 years. National Gambling law prescribes that the placing of bets by persons under the age of 18 is an illegal transaction which is void in law.

1.3 Verification and FICA Requirements

FICA regulations dictate that Hollywoodbets must identify and validate all customers who open an account with Hollywoodbets and also customers who are not account holders and who place bets or request pay-outs of a particular value with Hollywoodbets.  Accordingly, you may be requested to provide documentary evidence of your identity and residence before you can place a bet or request a payout with Hollywoodbets. Hollywoodbets reserves the right to use a third-party verification agent/process in order to verify your identity, residence, contact details and other information and by opening an account, customers specifically consent to Hollywoodbets providing such third-party agent with their details.  In addition, new customers who open an account with Hollywoodbets will be required to stipulate the source of their funds as part of the registration process. More information regarding the FICA Act can be found at http://www.acts.co.za/fica.  If you fail to comply with FICA requirements, Hollywoodbets is obliged to refuse to accept that bet from you.

In compliance with FICA and other regulatory requirements, personal information needs to be stored for a period of 5 years post the termination of the business relationship.

 

1.4 Account Closure

Hollywoodbets aims to maintain a friendly business relationship with all its customers. Hollywoodbets does, however, reserve the right to refuse to accept a bet from you and to suspend or close any account if you refuse or fail to comply with these Terms and Conditions or gambling law, in which event Hollywoodbets will refund you any credit in your account at the time.

1.5 Fraudulent Activity

In the event that Hollywoodbets suspects fraudulent activity in relation to any account or bet, Hollywoodbets reserves the right to suspend the account and the processing of any and all transactions on that account until Hollywoodbets is satisfied that the transactions concerned are lawful. Hollywoodbets will report any fraudulent activities to the relevant authority. Persons attempting fraud may be prosecuted and any bets fraudulently placed with Hollywoodbets will be void.

1.6 Governing Law/Jurisdiction/Foreign Exchange Regulations

Hollywoodbets is governed by the laws of the Republic of South Africa and all bets are offered and accepted by Hollywoodbets in the Republic of South Africa in terms thereof.

All transactions are in South African Rands.

Foreign Exchange Regulations in the Republic of South Africa limit the extent to which Hollywoodbets may offer its online betting service to non-residents. Bets are accepted and payment of winnings can only be made in South African Rand into a South African bank account in the name of the customer.

Betting with Hollywoodbets and access to the Hollywoodbets website may not be legal for some persons in certain countries. Hollywoodbets does not intend that the website should be used for betting or any other purpose in countries or jurisdictions where such activities are illegal. Hollywoodbets’ website does not constitute any offer, solicitation or invitation to any person for any service or transaction where such activities are prohibited by law. It is your responsibility to understand and determine the law that applies to the jurisdiction in which you are present and Hollywoodbets does not accept any responsibility under any law in any jurisdiction other than that of South Africa.

1.7 Security

Hollywoodbets will treat your bets and winnings as confidential and will not disclose any information in connection with your transactions to a third party unless and to the extent that it is obliged by law to do so.

If you open an online account with Hollywoodbets your username, account number and password must be kept confidential and secret by you. All transactions where your username and password have correctly been entered will be deemed to have been placed and accepted by you and shall be for your account. It is your responsibility to advise Hollywoodbets of any changes of address or contact details.

Hollywoodbets and its directors, employees, agents and shareholders accept no responsibility or liability for any damages or loss that may result, or be alleged to have resulted, from Hollywoodbets’ website or its contents, including interruptions in transmission or operation, loss of or corruption of data, failure of lines or any other communication medium, any individual misuse of the site or its content or any error or omission in content.

1.8 Third Party Links

Hollywoodbets is not responsible for the content of linked third party websites or the services offered therein, does not make any representations regarding the content or accuracy of materials on such third-party websites and will accept no liability for any direct or indirect damages arising out of your access and use of the information provided therein.

1.9 Time

All times quoted by Hollywoodbets are South African.

1.10 Competition Rules

Any competition prize awarded by Hollywoodbets may not be redeemed or exchanged for cash.

2. General Betting Terms and Conditions

2.1 Right to Refuse/Limit Bets

Hollywoodbets is not obliged to accept any bet or type of bet. Accordingly, Hollywoodbets reserves the right to refuse the whole or part of any bet without offering any explanation. You acknowledge, agree and confirm that all betting transactions with Hollywoodbets shall be subject to the market win limits and the daily overall win limit indicated in section 2.14.

2.1.1 You undertake not to submit any betting transaction offer which exceeds the win limits indicated in the table and paragraphs of section 2.14

2.1.2 You acknowledge that it is possible that the computer software, for whatsoever reason, of Hollywoodbets and/or the conduct/misconduct of its team members may result in Hollywoodbets accepting your betting transaction offer (notwithstanding your undertaking indicated in 2.1.1) and notwithstanding that such offer exceeds the win limit impositions indicated in section 2.14.

2.1.3 You agree that should you breach the undertaking indicated in 2.1.1 and should Hollywoodbets accept such offer from you, then, in such event, Hollywoodbets, in its sole discretion, shall be entitled at any time (before, during and/or after the event) to void or cancel the betting transaction alternatively shall be entitled to reduce the betting transaction win limit amount so as to bring it within the maximum win limit amount as indicated in section 2.14.

2.2 Correction of Errors

2.2.1 Hollywoodbets recognizes that whilst it takes all possible steps to prevent errors during the course of betting transactions, errors may arise as a result of, inter alia, computer hardware and or computer software or human errors. Such errors may include the failure of the computer system to reject certain betting transactions e.g. related bets or betting transactions that exceed the limit impositions, or reflect the incorrect odds or handicaps or have an event (other than an in-running event), open after the scheduled start time. In all these events Hollywoodbets shall be entitled to correct these errors or cancel the betting transactions. Hollywoodbets will endeavour to communicate with the customer with regard to any correction/cancellation, the failure by the customer to receive such communication shall not entitle the customer to contend for the existence of a valid and binding betting transaction.

2.2.2 Hollywoodbets reserves the right to correct any errors in odds offered by Hollywoodbets at any time by substituting the corrected odds as determined by Hollywoodbets, in its sole discretion in respect of the event concerned, for the original Hollywoodbets price, regardless of whether or not the bet has been struck, in which event you will be deemed to have been offered and where applicable, accepted and accordingly the bet to have been struck at the corrected odds.

2.2.3 Hollywoodbets reserves the right to correct any errors in sports betting handicaps offered by Hollywoodbets at any time by substituting the corrected sports betting handicaps as determined by Hollywoodbets, in its sole discretion in respect of the event concerned, regardless of whether or not the bet has been struck, in which event you will be deemed to have been offered and where applicable, accepted the corrected sports betting handicaps and accordingly the bet to have been struck at the corrected sports betting handicaps.

2.2.4 If a customer should realise or suspect that Hollywoodbets’ computer system and/or its employees or agents may have made an error in accepting a betting transaction, then the customer is urged to communicate with Hollywoodbets to determine whether in fact an error has taken place and thereby avoid the potential dispute and disappointment when the betting transaction concerned has been corrected or cancelled.

It must be borne in mind that the Gauteng Gambling Board has held that Hollywoodbets (and other bookmakers) may, in compliance with its terms and conditions, retrospectively void or amend bets which were erroneously accepted in conflict with the company’s terms and conditions.

2.2.5 Hollywoodbets reserves the right to correct results where they have been previously incorrectly processed and paid. Hollywoodbets accounts which have been incorrectly credited with incorrect winnings as a result will be adjusted to reflect the corrected position or where customers are incorrectly paid in cash with incorrect winnings, then the incorrect winnings will be deducted from customers’ Hollywoodbets account, and account holders hereby authorise Hollywoodbets to do so and also waive all and any claim which they may have against Hollywoodbets for payment of any amount incorrectly credited to their accounts or incorrectly paid to them in cash.

2.2.6 Any error in venue, time, date, team composition, identity of any competitor or result of any past event in respect of any event advertised by Hollywoodbets, shall not entitle the customer to a refund of stakes or to avoid the bet concerned.

2.3 Acceptance of Bets

2.3.1 For a bet to be accepted by Hollywoodbets, it must be a valid bet.

A valid bet is:

- One which has been offered by Hollywoodbets;

- In respect of which Hollywoodbets has issued a transaction code or ticket;

- Taken by a person of 18 years or older;

- Is a bet taken by a person who has not been self-excluded;

- Not fraudulent;

- Is not a credit bet;

- Has been placed with Hollywoodbets using any one of the prescribed methods used by Hollywoodbets from time to time to offer bets to punters;

- Is not a void bet as may be determined elsewhere in the terms and conditions.

Hollywoodbets shall not be obliged to accept a bet or pay out monies in respect of a bet that is not a valid bet.

If you have any doubts as to whether a bet has been accepted and is accordingly valid you should view your list of “pending” bets or check with a member of Hollywoodbets’ staff.

2.3.2 Telephone Betting - It is your responsibility to ensure that the details of all bets are correct when called to and confirmed by the operator. Once a bet is confirmed by an operator and agreed to by the client, it will be deemed as being the correct offer being made by the client. For a bet to be accepted, Hollywoodbets must issue a virtual or physical ticket in respect of each bet. A bet is not accepted on call back confirmation of the content of the bet by the operator but only on the issue of a ticket.

Cash bets – the onus is on the customer to check the ticket as no bets may be amended or cancelled after the commencement of the bet.

Once a transaction code or ticket has been logged or issued to you, bets may not be cancelled or changed by you under any circumstance. It is your responsibility to ensure that the details of all bets are correct. If you dispute the nature, type and odds in respect of any bet Hollywoodbets’ transaction log database will be final and binding in determining the outcome of that dispute.

2.3.3 Customers can only bet up to the amount held within their account. No credit bets will be accepted by Hollywoodbets.

A customer shall not, at any time, use any amount that has been incorrectly credited to his betting account as a result of

- an incorrect deposit entry (whether done erroneously or deliberately and fraudulently),

- a prohibited betting transaction,

- an incorrect result or

- incorrect for any reason and which does not rightfully accrue to him. 

Hollywoodbets shall be entitled to void any and all winning betting transactions where applicable and claim from the customer all amounts wagered on unsuccessful betting transactions

2.3.4 It is a condition of Hollywoodbets’ acceptance of bets from you, and, by offering to place a bet with Hollywoodbets you represent and warrant that:

- You are not prohibited from entering into the bet by any term of your contract of employment or any rule of a sport governing body which applies to you.

- You are not a self-excluded person

- Where the bet is placed on the outcome of a race, competition or other event or process or on the likelihood of anything occurring or not occurring (‘the event’), you do not know the outcome of the event.

In the event that any representation made by you proving to be false, your stake shall be forfeited and Hollywoodbets shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bet.

2.3.5 If Hollywoodbets, in its sole discretion, believes or has reason to believe that the bettor is using a nom de plume (i.e. betting under an assumed name), with or without the other person’s permission, then the customer agrees that he/she shall forfeit all stakes in respect of such bets and Hollywoodbets shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bets. In all instances, the onus to prove the validity of the bet shall rest with the customer.

Furthermore, Hollywoodbets reserves its right to freeze all accounts which it, in its sole discretion, believes or has reason to believe are suspicious pending an investigation by the relative authorities, be they SARS and/or FIC investigators, and personal verification by Hollywoodbets or its appointed agents.

2.3.6 You are solely responsible for the security and confidentiality of your account. In particular, you agree to keep your username, password and/or PIN strictly confidential and you are responsible for any misuse of your password and/or PIN. Provided that we have been correctly supplied with the account information requested, we are entitled to assume that offers and payments are made by you. You should change your password on a regular basis and never disclose it to any third party. You undertake to protect your username and password in the same way that you would in respect of your bank cards and any failure to do so shall be at your sole risk and expense.

If another person accesses your account, you are solely responsible for all their actions whether or not their access was authorised by you and you hereby indemnify Hollywoodbets and hold Hollywoodbets harmless against all costs, claims, expenses and damages howsoever arising in connection with the use of or access to your account by any third party.

2.3.7 All bets on contingencies which have already arisen, or where you could have an indication of the outcome at the time of placing the bet, or where Hollywoodbets has continued to accept bets on an event which should have been suspended for any reason, shall be void. Any bet placed after the start of an event and not identified as “IN RUNNING” or “IN PLAY” shall also be void. If you dispute the time at which a bet was placed, the time recorded in Hollywoodbets’ transaction log in respect of that bet will be binding and Hollywoodbets’ determination thereof will be final and binding on you.

2.4 Methods of Placing a Bet

A bet may only be placed with Hollywoodbets using any one of the following methods:

2.4.1 Telephone - It is your responsibility to ensure that the details of all bets are correct when called to and confirmed by the operator. For a bet to be accepted, Hollywoodbets must issue a ticket in respect of each bet. A bet is not accepted on call back confirmation of the content of the bet by the operator but only on the issue of a ticket.

2.4.2 Any mobile phone application (‘Mobile’) offered by Hollywoodbets from time to time for the placing of bets but excluding by SMS or text message to any Hollywoodbets employee or agent;

2.4.3 At a betting counter at any Hollywoodbets outlet;

2.4.4 A bet placed with Hollywoodbets on its website.

A bet placed with Hollywoodbets by SMS, fax or any other medium not prescribed and identified within these terms and conditions will not be accepted by Hollywoodbets and will be void ab initio.

2.5 Taxation

Winning bets may be subject to betting tax in accordance with the law, in which event it will be deducted from your winnings and the balance paid to you.

2.6 Void Bets and Right of Set off

Hollywoodbets reserves the right in its sole discretion to deem any bet that does not comply with these terms and conditions as void.

Subject to 2.16, in the event of a void bet, the bet will be declared void ab initio and:

2.6.1 Hollywoodbets will return all stakes on void bets placed.

2.6.2 All winnings paid under a void bet will be forfeited and refundable to Hollywoodbets on demand by Hollywoodbets.

2.7 In-Running Betting

“Betting In-Running” or “Live In-Running betting” refers to all bets that take place while an event is in progress, i.e. betting that occurs after the official start but before the official end of the event. The odds in respect thereof shall be continuously updated during the event to reflect the current status of the game. In-running betting is only available on certain sports.

For all bets placed in-running, the rules before the start will apply except where otherwise offered by a difference in selections, prices or markets offered.

Hollywoodbets reserves the right to suspend (and re-open) in-running betting during the event concerned. No bets will be accepted when the betting is suspended.

Internet and Mobile - In-running betting odds may be subject to a time delay (which may appear as a browser delay) prior to acceptance. If a price of a bet changes after it is requested but before the bet is accepted, the bet will be re-offered at the new price. A further time delay will apply if a new price is subsequently requested. If the bet is suspended after the price is requested, but prior to acceptance of the bet, the transaction will be declined if you attempt to accept the bet.

Telephone Betting - It is your responsibility to ensure that the details of all bets are correct when called to and confirmed by the operator. For a bet to be accepted Hollywoodbets must issue a ticket in respect of each bet. A bet is not accepted on call back confirmation of the content of the bet by the operator but only on the issue of a ticket. Once a ticket has been issued, bets may not be cancelled or changed by you under any circumstance.

Where a blatant or palpable error is made in transmission on any event on which there is live betting, bets will be settled at the correct price at the time at which the bets was placed.

Where we have reason to believe that a bet was placed after the outcome of an event is known, we reserve the right to void the bet. Where any in-running event is not completed all bets on that event shall be void except bets where the contingency has already been determined.

Hollywoodbets reserves the right to amend the odds on any bet if that bet was placed during the period when betting should have been suspended for any reason.

The terms and conditions and specific rules for various sports covered ‘in-running’ are detailed below per section 4

2.8 Dead Heat

In the event of a dead heater a tie, where odds were not offered by Hollywoodbets on such an outcome and the event was not a “draw no bet” event, bets will be paid at the face value of the ticket divided by the number of competitors dead-heating or tying for that placing. Place ties will only be paid on an event for which place betting was available and the winnings thereon will be calculated by multiplying the face value of the ticket by the remaining number of places available and divided by the number of competitors tying for those available number of placings. 

In the event of a dead heat where odds were offered by Hollywoodbets on such an outcome, then all win or place bets will be losers and the draw option will be paid on the winner.

Save in respect of the aforegoing the dead heat rule as recorded in the Horse Racing Rules shall mutatis mutandis apply in respect of all sports/events and bets thereon.

2.9 Suspension of Markets

Hollywoodbets reserves the right to suspend a market at any time. When a market is suspended any bets placed during that suspension will be rejected and any bet accepted will be void.

2.10 Official Starting Time

The official starting time for any event is that stated by the controlling body for the relevant event.

2.11 Results

The result of any event will be accepted and posted by Hollywoodbets in accordance with the first official result of that particular event, irrespective of any subsequent revocation of that result due to disqualification or otherwise.

2.12 Special events

All special events on which bets are offered by Hollywoodbets shall be deemed to be sporting events even if they fall outside the scope of sport. All the Terms and Conditions relating to sport as well as the specific discipline rules in respect thereof shall apply to special event bets.

2.13 Sports Betting

In all betting relating to sports other than horse racing, the terms and conditions relating to betting on horses shall mutatis mutandis apply to all circumstances not covered by the specific sports discipline rules.

2.14 Maximum Winning

The maximum amount that any single customer may win from any bet or bets placed with Hollywoodbets on any one day, irrespective of the stakes in respect thereof or the terms of that bet, is set out in the table 2.14.5 below but subject otherwise to a maximum of R1 000 000.00 (one million rand) per customer per day save in respect of 14 (fourteen) exceptions being:

- a bet of 5 legs on a soccer multiple,

- Hollywoodbets bespoke bets,

- bets on Jika Sports with 8-10 legs

in which case, the maximum payout limit shall be R2 000 000.00 (two million rand) per customer per day,

and

- bets of 6-7 legs on a soccer multiple

in which case, the maximum payout limit shall be R2 500 000.00 (two million five hundred thousand rand) per customer per day,

and

- a bet of 10 legs and more on other sports events and contingencies,

- bets on the Texas 12/24 draw with 6-11 numbers correct,

- a bet on four numbers in any single draw or four numbers across multiple draws or a four-timer in Powa Numbas (where 3 balls are correctly selected from machine 1 together with the Powa Numba),

- bets on Evolution/Ezugi Gameshows and games with multiplier bonuses,

in which event the maximum payout limit shall be R5 000 000 (five million rand) per customer per day,

and

- a bet of 8-14 legs on a soccer multiple,

in which case, the maximum payout limit shall be R7 000 000.00 (seven million rand) per customer per day,

and

- a bet of 15-24 legs on a soccer multiple,

in which event the maximum payout limit shall be R10 000 000 (ten million rand) per customer per day

 and

- a bet on the Texas 12/24 draw with 12 numbers correct,

- a bet of five numbers in any single draw or a multiple Lucky Numba or Powa Numba bet including 5 or more balls across multiple draws or a five-timer in Powa Numbas (where 4 balls are correctly selected from machine 1 together with the Powa Numba),

- a South African Pick 6 Open Bet only (which pays in excess of R1m)

in which case the maximum payout limit shall be R15 000 000 (fifteen million rand) per customer per day (inclusive of any applicable bonus)

 and

- a bet of 25 or more legs on a soccer multiple,

in which case the maximum payout limit shall be R20 000 000 (twenty million rand) per customer per day (inclusive of any applicable bonus)

As a definition, Customer shall mean a customer, bettor, punter or syndicate of customers or any group of people acting in conjunction with each other, as may be determined by Hollywoodbets in its sole discretion.

In the event that a customer transacts a number of individual betting transactions which either constitute the same betting transactions and/or similar ones then these will be treated by Hollywoodbets, at any time either before, during and/or after any one or more of the sporting events has occurred, as constituting one combined betting transaction. In the event, and as a result of the combining of the betting transactions, it should transpire that the maximum payout limit amount is exceeded, then Hollywoodbets shall be entitled to adjust the betting transaction (combined) to bring same within the maximum payout limit and if necessary, Hollywoodbets shall be entitled to void all betting transactions and to replace same with a single betting transaction.

If a number of bets containing the same selections are placed by more than one customer and Hollywoodbets has reason to believe that these bets originated from or were placed on behalf of the same customer, syndicate of customers or any group of people acting in conjunction with each other as may be determined by Hollywoodbets in its sole discretion, Hollywoodbets reserves the right to limit the total winnings payable in respect thereof to the maximum amount that a single customer may win on one day’s trading, being the lesser of the value in the table 2.14.5 below or R1 000 000.00, save in respect of the five exceptions as aforesaid. Hollywoodbets, in its sole discretion, shall determine if a bet has been placed by a nominee or on behalf of a single customer and Hollywoodbets’ decision in that regard shall be final and binding.

Where bets have been placed on different days in respect of an event or events held on the same day, the maximum amount that one customer may win on one day’s trading is determined by the day that the final event/market is resolved, and not on the individual day on which each bet was placed and accordingly limited to the lesser of the maximum amount displayed in the table 2.14.5 below or R1 000 000.00 per customer per day per event, save in respect of the five exceptions as aforesaid.

Notwithstanding the aforesaid daily limit, where the selection of multiple bets is made from the different categories listed in the maximum winnings table below, the lowest daily maximum winnings recorded in the table below will apply.

Where a soccer multiple has 6 or more legs but also includes an event from another sport or horse racing, such multiple shall fall within the maximum winning category of that sport or horse racing but the maximum winnings shall not exceed R1 000 000.00 (one million rand). The same shall apply in respect of bets including the exceptions on Lucky Numbas and Powa Numbas as above.

Any increases to the prescribed winning limits will be considered, on application by you, on an individual bet basis at the time each bet is placed, and you should contact Hollywoodbets’ Call Centre (08600-HOLLY or 08600 – 46559) or the Manager of the outlet concerned, for assistance.

Any bet placed by a customer in excess of the payout limit will be accepted, whether they are winning or losing bets, and paid out subject to the payout limits prescribed. The onus is on you, the customer, to ensure that bets taken fall within the generic payout limits or individual limits assigned to your account. In the event that the win limit impositions, as indicated hereinunder, are exceeded, for any reason whatsoever, then Hollywoodbets shall be entitled, at any time, to amend the betting transaction/s concerned in order to bring same within the win limit imposition/s – Hollywoodbets shall furthermore have the right to reverse any amount that has been credited to a client’s account and where necessary to credit the account with the correct amount, which crediting is necessary as a result of the amendment of a betting transaction to bring it within the imposed win limit amount. The amendment of the betting transaction, to bring it within the win limit imposition, shall be such that the odds are amended to ensure the limit is not breached. By way of example, if a horse racing treble bet is taken (by whatever means) in the value R400 000/1000 (odds 400/1), such bet shall be amended to R200 000/1000 (odds 200/1), where the win limit imposition is R200 000 only.

2.14.1 Payout Limits (Tote, Exotic, SP, All On and Yankee type bets)

Payout limits apply to Win, Place, Swinger, Exacta, Trifecta, Quartet, Double, Place Accumulator, Jackpot, Pick 3, Bipot, Pick 6, Mixa Bets, Rugby Special, Score Special. Soccer GG, Soccer Pot, Soccer Special, Starting Price, All-to-Come and Yankee type bets. Pay-outs will be limited to the lower of the pool limit and the limits as detailed above.

Examples:

  • If Hollywoodbets lays a Jackpot that pays R970 000 to a R1 unit and a customer catches it once (100%), the full dividend will be paid.
  • If Hollywoodbets lays a customer 4 tickets totalling 5 full Pick 6s that pays R2 400 000 to a R1 unit, with a net pool of R4m, the pool limit will apply. The pool limit is R4m. This payout will be limited in terms of the preceding paragraphs which declare that the maximum amount that any single customer (directly or indirectly) may win from any bet or bets placed with Hollywoodbets on any one day, irrespective of the stakes in respect thereof or the terms of that bet, is subject always to a maximum of R1 000 000.00 (one million rand) per customer per day save in respect of a Pick 6 Open Bet in which event the maximum payout limit shall be R15 000 000.00 (fifteen million rand) per customer per day. This scenario shall be limited to a R4m payout.
  • If Hollywoodbets lays a customer a Pick 6 ticket where the pool was R16,5m and the payout was R16 500 000 to a R1 unit, then the payout limit shall be R15 000 000.
  • If Hollywoodbets lays a customer a Pick 6 ticket winning R1.2m and additional winning bets (not Pick 6s) totalling R500 000, then the payout limit shall be R1.2m only.
  • If Hollywoodbets lays a customer a Pick 6 ticket winning R700 000 and additional winning bets (not Pick 6s) totalling R500 000, then the payout limit shall be R1m only.
  • If Hollywoodbets lays a customer tickets totalling 20% of a Pick 6 that pays R3 400 000 to a R1 unit, the payout will be R680 000 (being 20% of R3.4m).

2.14.2 Open Bet Limit (local and international where the net pools are below R1 000 000)

An open bet is a bet offered by Hollywoodbets on one or more events in which no fixed odds are agreed at the time the bet is placed and the winnings and therefore the payout is determined after the outcome of the event on which such bet was struck becomes known, with reference to dividends generated by a totalisator.

If a number of bets containing the same selections are placed by more than one customer, and Hollywoodbets has reason to believe that these bets originated from or were placed on behalf of the same customer, syndicate of customers or any group of people acting in conjunction with each other as may be determined by Hollywoodbets in its sole discretion, Hollywoodbets reserves the right to limit the total winnings payable in respect thereof to the Pool Limit.

Winning limits shall also apply to Win, Place, Swinger, Exacta, Trifecta, Quartet, Double, Place Accumulator, Jackpot, Pick 3, Bipot, Pick 6, Mixa bets, Rugby Special, Score Special, Soccer GG, Soccer Pot and Soccer Special. The maximum winnings in respect thereof will be limited to THE TOTAL NET POOL LIMIT of the local SAFTOTE pool.

By way of example, if the total available pool on an Exacta is R2 500, then this is maximum payout that may be distributed to a customer who has selected the winning combination/s regardless of the stakes or the number of tickets. If Hollywoodbets laid 1000 winning Exactas to a customer and the Saftote dividend was R 3.50, Hollywoodbets would limit the payout to pay the Pool Limit of R2 500.

The open bet pay-outs will be limited by the number of dividends being paid by the totalisator. The totalisator pools will be divided by the number of open bet dividends paying for that race. Therefore, if a race is paying 4 places, the totalisator place pool will be divided by 4 and that value shall be applied to each placing as a limit. 

By way of an example, if the net swinger pool is R3 000 and there are 3 swingers to be paid, the net pool for each swinger will be R1 000 (R3000/3 swingers) and this shall be the open bet limit applied. Therefore, if swingers are caught by a customer with Hollywoodbets, and the total payout is R1 300, this payout will be limited to R1 000. The same applies to all open bets.

2.14.3 Open Win and Open Place Limits

Notwithstanding the pool size, Hollywoodbets reserves its right to limit the odds payable on open wins and open places to a maximum of 50% over the fixed odds starting price of the horse (being the last price laid by Hollywoodbets). The payout limit will be the lesser of the Saftote pool size and the value of the stake applied at the odds limit.

By way of example, if a horse has a starting price of 2/1 and pays R5 for a win (odds of 4/1) on the totalisator (where the pool size was R15 000) and a customer has R1 000 wins, then the payout will be limited to odds of 3/1. Should a customer have had R5 000 wins on the horse then the maximum win amount will be the pool size.

2.14.4 Carryovers

Should there be no winning tickets on any pool on the Saftote Totalisator (i.e. a full carryover) but winning tickets at Hollywoodbets, Hollywoodbets will pay a dividend determined by dividing the Totalisator pool by the number of Hollywoodbets winners. Hollywoodbets’ maximum liability, in totality, to customers shall be limited to the pool. These dividends and pay-outs will be subject to the overriding daily payout limit.

Where a partial carryover is declared by the Saftote Totalisator on an open bet, on non-commingled pools, Hollywoodbets shall pay its winning customers based on the value of the total pool. Hollywoodbets’ maximum liability shall be limited to the total pool. These dividends and pay-outs will be subject to the overriding daily payout limit.

By way of example, if a Pick 6 pool is R1.5m and only a 10% winner is declared with a dividend of R150 000 and a carryover of R1 350 000 is declared, then Hollywoodbets’ customers’ winning bets shall be based on the pool of R1.5m and the maximum liability in totality to all customers shall be limited to the value of the pool.

 Where a partial carryover is declared by the Saftote Totalisator on an open bet on commingled pools on international races, Hollywoodbets shall pay the dividend declared. However, the liability shall be limited to the value of the pool paid out and NOT the value of the total pool.

By way of example, if a commingled Trifecta pool is R10 000 on an English event and a dividend of R700 is declared to 6 winners locally (total payout R4 200) and a carryover of R5 800 is declared, then Hollywoodbets’ maximum liability to any customer shall be limited to the value of the payout being R4 200.

2.14.5 Fixed Odds Maximum Winnings Table

Where indicated with a *, these limits shall apply, notwithstanding the limits set out in 2.14.1; 2.14.2; 2.14.3, to Open Win Bets as well.

       

Sport

Event/League

Bet Type

Payout Limit

Horse Racing

 

Single Bet – first timer*

50,000

   

Double – incl a first timer*

100,000

   

Treble – incl a first timer*

150,000

   

Quads or more – incl first timer*

200,000

   

Single Bet – other*

100,000

   

Double – other*

150,000

   

Treble – other*

300,000

   

Quads or more – other*

500,000

       

Soccer

All Leagues

Single Bet

100,000

   

2 legs

200,000

   

3 legs

300,000

   

4 legs

500,000

   

5 legs

2 000,000

   

6-7 legs

2 500,000

   

8-14 legs

7 000,000

   

15-24 legs

10,000,000

   

25 or more legs

20,000,000

   

All soccer limits are inclusive of bonus

 

Soccer

 

Hollywoodbets Bespoke Bets

 2 000,000

       

All Other Sporting Events and Contingencies, incl eSoccer

 

Single Bet

50,000

 

Doubles

200,000

 

Trebles

300,000

 

4-9 legs

1 000,000

 

Other Multiple Bets

5 000,000

       

Betgames

All Games

Single Bet or Number

100,000

   

Two Numbers, Doubles

 200,000

   

Three Numbers, Trebles

300,000

   

Quads and more

500,000

       

Fantasy Sports

 

All Bets

100,000

       

Jika

All Games

Single Bet

50,000

   

2-3 legs

200,000

   

4 legs

500,000

   

5-7 legs

1,000,000

   

8-10 legs

2,000,000

       

Lotto Instant Win

All Games

Single Bet or Number

100,000

   

Two Numbers or more, Multiples

200,000

       

Evolution/Ezugi

All Games

Single Bet or Number

50,000

   

Two Numbers, Doubles, Multiples

500,000

   

Gameshows and Games with Multiplier Bonuses

5 000,000

       

Golden Race

All Games

Single Bet or Number

50,000

   

Two Numbers, Doubles, Multiples

500,000

       

Lucky Numbers & Powa Numbas

 

Single Number or Bet

100,000

 

Two Numbers, Doubles

250,000

 

Three Numbers, Trebles

1 000,000

 

Four Numbers and Three Numbers plus Powa Numba, Quads

5 000,000

 

Texas 12/24 Draw – 6-11 Numbers

5 000,000

 

Texas 12/24 Draw – 12 Numbers

15 000,000

 

Five Numbers in one draw

15 000,000

 

Four Numbers plus Powa Numba and

Five numbers across multiple draws

15 000,000

2.15 Related Bets

No related bets, (where the outcome of one part of the bet contributes or determines another part of the bet), will be accepted. If a related bet is accepted, the stake of the single bet will be divided and applied and paid equally over the respective events in the bet. Hollywoodbets, in its sole discretion, shall determine if a bet is a related bet, and Hollywoodbets’ decision in that regard shall be final and binding.

Example: Manchester United to win in 90 minutes (price even money 1/1) AND Manchester United to win with exact score of 2-0 (price 7/1) will erroneously return a multiple price of 15/1. A bet of 1500/100 will be corrected to two bets, namely R50 on Manchester United to win in 90 minutes (price 1/1 bet would be 50/50) and a bet of R50 for Manchester United to win with exact score 2-0 (350/50).

2.16 Multiple Bets

Multiple bets will be subject to the win limit as per the maximum winnings table above, per customer. If any multiple bets are accepted by Hollywoodbets over this limit, the said bets will be adjusted to the prescribed limit at the same odds, whether they are winning bets or losing bets and winnings reduced and paid out accordingly.

If any selection in a multiple bet becomes or is deemed void, the money staked on that part of the bet which is void shall be placed on the remaining selections which comprise the multiple bet and the remaining selections of the bet shall stand. For example, if one match in a quadruple bet becomes void, the bet becomes a treble. If one leg of a multiple bet remains, that bet will stand as a single bet.

No multiple bet will be accepted where two legs of the multiple bet can be placed on and relate to the same individual event. For example, where one leg of a double is for Montoya to qualify in pole position for the Monaco Grand Prix and the second leg is for him to win the Monaco Grand Prix. The two bets are connected in that they relate to the same race. Should any bets be erroneously accepted by Hollywoodbets, the stakes will be equally divided between the selections which are connected.

Similarly, two legs of a multiple bet cannot be placed from the same individual event. For example, Manchester United is playing Liverpool and you select Liverpool to win as your first leg, you cannot now add an additional selection from within the same game to form another leg of your multiple bet.

2.17 Multiple Accounts

From 1 April 2014, customers with an existing Hollywoodbets account are not permitted to open a new account with Hollywoodbets.

Any customer that already has more than one Hollywoodbets account on 1 April 2014 is required to nominate a single Hollywoodbets account to use across Hollywoodbets’ products by contacting the Hollywoodbets Helpdesk. Customers that continue to operate multiple Hollywoodbets accounts after 1 April 2014 will have their accounts ‘linked’ and managed accordingly. This may affect the extent to which bets can be placed on Hollywoodbets by such customers.

Should Hollywoodbets believe, using its absolute and sole discretion, that you have:

registered and/or used more than one account; and/or
acted in collusion with one or more other individuals through a number of different Hollywoodbets accounts to back the same combination of selections (regardless of whether or not such bets are struck separately, at a range of different prices or on different days)
in an attempt to exceed the maximum pay-out for an individual account holder across linked accounts, it reserves the right to withhold any winnings arising from such behaviour.

2.18 “Book-a-Bet”

This unique feature allows you to create a ticket online, “book’ that bet and collect the ticket through an express line at any Hollywoodbets outlet.

- You should follow these easy steps:

- enter the Hollywoodbets website or mobile application but do not log on

- select your options of any fixed odds sporting event or contingency

- set the stakes and confirm the creation of the bet by clicking “Book This Bet”. The “Booked Bet” will now be logged and generate a “Book-a-Bet” reference number. This reference number is valid while the markets selected remain active.

- when you get to the Hollywoodbets outlet present your reference number to the team member and your ticket will be printed.

- if any event or contingency selected on your “Book-a-Bet” has commenced, the reference number and the “booked bet” will be void. 

- the odds of the “Book-a-Bet” will be the odds at the time the ticket is printed and not the odds as may have been available when the bet was created. 

- “Book-a-Bet” only applies to fixed odds betting markets and expressly excludes In-Running or In-Play markets, Betgames, and Open Bets.

- The “booked bet” is not a ticket, it is not a bet but only the reservation of a bet. The bet will only be valid once it has been paid for at a Hollywoodbets outlet and a valid ticket has been produced.

- Hollywoodbets reserves the right to suspend or stop offering any particular market, which will result in the reference number being invalidated.

- Hollywoodbets reserves the right to stop offering this service, for any reason whatsoever, without notice.

2.19     Dispute Resolution

Any dispute that a client may have with Hollywoodbets must follow the following procedure:

  • A brief summary of the dispute together with the client’s account number and contact details must be emailed to compliance@hollywoodbets.net   
  • Hollywoodbets will investigate the dispute and will revert within 5 working days;
  • Should the dispute not be resolved within 5 working days thereafter, the dispute must be reported to the appropriate Regulator for investigation and determination;
  • The determination shall be considered final and binding upon the parties and bets shall be adjusted accordingly, save that, should either party not be satisfied with the outcome of the determination then, and in that case only, will the parties be permitted to approach a court of law with competent jurisdiction to determine the matter.

3. Deposits and Withdrawals

3.1 Deposits

Deposits from account holders can be made via various channels, all of which are set out below in more detail.

These deposits will be held by Hollywood Sportsbook Gauteng (Pty) Ltd and credited to the customer’s betting account once the amount has been cleared. Proof of a customer’s deposit may be requested from the customer at the company’s discretion. If a deposit is not cleared before the event that has been bet on using that deposit commences, Hollywoodbets will not be held liable for any bets missed as a result thereof.

All deposits held by Hollywood Sportsbook Gauteng (Pty) Ltd will not bear interest. There is no minimum or maximum deposit value, unless this has been specifically stipulated below for a particular deposit type.

Hollywoodbets will not be held liable should any of the third-party service providers be unavailable at any time.

Hollywoodbets reserves the right to add, cancel or withdraw any deposit option or change any of its terms and conditions related thereto at any time and without cause or notice.

All account information and transaction records held by Hollywoodbets are housed in a secure data centre and remain confidential.

If a customer wishes to query a deposit that is not reflecting, they can utilise any one of the below channels to do so (proof of payment will be required for all deposit-related queries):

  • · Email: Deposit@hollywoodbets.net
  • · Telephone: 087 355 7634
  • · WhatsApp: 071 446 0778

3.1.1 Cash

Cash deposits into betting accounts are accepted at all Hollywoodbets outlets countrywide. For deposits of R5 000 or more, the identity of the customer will need to be verified prior to acceptance of the deposit. For deposits in excess of certain limits a valid proof of residence may also be required.

3.1.2 Direct Electronic Funds Transfer (Direct EFT)

This deposit mechanism can only be utilised by clients who have internet banking.

Direct EFT deposits can only be made into the bank accounts listed below and will be held by Hollywood Sportsbook Gauteng (Pty) Ltd and credited to the customer’s betting account once the amount has been cleared by Hollywood Sportsbook Gauteng (Pty) Limited’s bankers and the amount in question is reflecting/visible on the company’s bank statement. Proof of a customer’s deposit may be requested from the customer at the company’s discretion. 

Clients should ensure that they include their Hollywoodbets account number as a reference on all EFT deposits so that the deposit can be allocated timeously and accurately.

ABSA Nedbank

First National Bank

 

Standard Bank

Account No : 4065090549

 

Account No : 1305895991

 

Account No: 62107054554

 

Account No: 250759128

 

Branch Code : 632005 Branch Code: 131426 Branch Code : 220526

Branch Code : 043626

3.1.3 Instant Electronic Funds Transfer (Instant EFT)

This deposit mechanism can only be utilised by clients who have internet banking.

Instant EFT deposits are currently facilitated by Ozow (formerly i-Pay), Peach Payments, SID, OWNPAY and Payfast and will be credited to the customer’s betting account once the amount has been cleared by the relevant service provider. Proof of a customer’s deposit may be requested from the customer at the company’s discretion. 

It should be noted that the following third-party Instant EFT providers impose deposit limits:

  • Payfast have a minimum deposit value of R5.00
  • SID have a maximum deposit value of R199 999.00

3.1.4 Top Up Vouchers

Top Up Vouchers can be purchased at various retailers and Hollywoodbets outlets countrywide. Retailers can be found using the Top Up Voucher Store Locator https://m.hollywoodbets.net/menu/info/province.aspx and vouchers are redeemable directly into a betting account.

Top Up Vouchers are available in the following denominations: R10, R20, R50, R100, R500, R1 000, R5 000.

3.1.5 Credit Cards

Hollywoodbets accepts MasterCard, American Express and Visa credit cards only.

Credit Card deposits are currently facilitated by Virtual Card Services (VCS), Pay U and Peach Payments and will be credited to the customer’s betting account once the amount has been cleared by the relevant service provider. Proof of a customer’s deposit may be requested from the customer at the company’s discretion. 

Hollywoodbets does not have full access to the account holders’ credit card information and all credit card transactions are 3D secure.

3.1.6 QR Code

Deposits made utilising QR codes are currently facilitated by Zapper and will be credited to the customer’s betting account once the amount has been cleared by Zapper. This deposit mechanism can only be utilised by customers who have the Zapper application downloaded onto their mobile device and one or more cards stored on the application. Proof of a customer’s deposit may be requested from the customer at the company’s discretion. 

Hollywoodbets does not have full access to the account holders’ credit card information and all credit card transactions are 3D secure.

3.2 Withdrawals

Withdrawals by account holders can be made via various channels, all of which are set out below in more detail.

Irrespective of the method selected for withdrawal, clients who have not previously submitted their identity document and valid proof of residence when opening their account will be requested to do so before the first withdrawal on their account can be processed. Depending on the value of the withdrawal and the method selected, further documentation may be requested.

Settlement or payments in respect of betting accounts will be made to the account holder only and not to any third party in any circumstance. The customer’s right to settlement or payment is not transferable or negotiable.

Should funds be paid to you in error, it is your responsibility to immediately notify Hollywoodbets of the error. Any money paid to you as a result of the error and prior to the notification of Hollywoodbets, whether linked to the error or not, shall be deemed to be invalid and will be repayable by you to Hollywoodbets and you are deemed to agree and accordingly hereby authorise Hollywoodbets to deduct from your account the sum of the money incorrectly paid into your account.

Hollywoodbets shall be entitled to set off any amount due by you to Hollywoodbets (or any other company or entity in the Group) from any payment due to you by Hollywoodbets.

Hollywoodbets will honour the payment of all winning bets but if any winning bet is not collected within 90 days of the date of the event in respect of which it was placed, it shall be forfeited by you in favour of Hollywoodbets.

Hollywoodbets reserves the right to reject any withdrawal request should irregular activities be noted.

Hollywoodbets reserves the right to add, cancel or withdraw any withdrawal option or change any of its terms and conditions at any time and without cause or notice.

If a customer wishes to query a withdrawal request, they can utilise any one of the below channels to do so:

  • Email: withdrawals@hollywoodbets.net
  • Telephone: 087 353 7634
  • Live Chat via the website

3.2.1 Cash

Cash withdrawals from betting accounts can be made at all Hollywoodbets outlets countrywide.

Cash withdrawals are limited to a R5 000 daily cash withdrawal. The balance of any larger withdrawal shall be paid via an electronic transfer. Clients will be requested to present their identity document for all cash withdrawal requests and for cash withdrawals in excess of certain limits, valid proof of residence may also be required.

3.2.2 Electronic Funds Transfer (EFT) 

The minimum value for EFT withdrawal requests is R50.00.

Multiple withdrawal requests by a single customer may be consolidated and paid in one lump sum.

Electronic settlements will be processed within 24 hours of your request but are subject to banking hours and usual electronic settlement delays. 

Payments via EFT are made to any South African bank account. Unfortunately, we cannot cater for international banking accounts.

Hollywoodbets will require a nominated bank account in the account holder’s name and a copy of the account holder’s identity document. Hollywoodbets may verify the nominated banking details using Nedbank’s banking security solution or by requesting a stamped bank statement.

Hollywoodbets reserves the right to verify the identity of all account holders at any time and particularly on withdrawal of funds. Hollywoodbets, in its sole discretion, may require a client withdrawing funds to affirm, by way of signed and notarised affidavit, that the bets recorded as taken on his/her name are, in fact, his/her bets and not bets for any third party.

3.2.3 Cash send to Cell phone via ‘Instant Money’ Powered by Standard Bank, ‘eWallet’ Powered by FNB, ‘Cash Send’ Powered by ABSA and ‘Send-iMali’ & ‘Mobimoney’ Powered by Nedbank

Withdrawals via Standard Bank Instant Money,FNB eWallet, ABSA Cash Send and Nedbank Send-iMali and Mobimoney are subject to a minimum withdrawal request of R100 per withdrawal and a maximum daily pay-out limit of R3 000. In addition, a maximum monthly pay-out limit of R25 000 applies.

The above daily and monthly withdrawal limits apply on a consolidated basis across all Cash Send options and therefore the limits to do not apply per option per day or per month.

Multiple withdrawal requests by a single customer may be consolidated and paid in one lump sum, but subject to the withdrawal limits noted above.

Withdrawals will be processed within 24 hours of request but are subject to banking hours.

Withdrawals will only be paid out to the valid South African cell phone number linked to the active Hollywoodbets betting account. Changes to cell phone numbers prior to withdrawals will be subject to verification checks.

Once payment has been effected, the funds cannot be reversed into the Hollywoodbets account or paid again with an alternative withdrawal method.

Withdrawals of cash can ONLY be made at the stipulated ATM’s and retailers as provided for by Standard Bank Instant Money, FNB eWallet, ABSA Cash Send and Nedbank Send-iMali and Mobimoney.

Hollywoodbets relies solely on the banking systems of Standard Bank Instant Money, FNB eWallet, ABSA Cash Send and Nedbank Send-iMali and Mobimoney to effect withdrawals into customers’ cell phone numbers. Hollywoodbets accepts no liability should the service be made unavailable and/or withdrawals/SMSs be delayed due to any reason whatsoever.

With Standard Bank Instant Money, once the withdrawal is made the client will receive an SMS with a voucher number followed by a SMS with a pin, there is usually a 5-minute delay between SMS’s.

With FNB eWallet, the client will receive an SMS from FNB and will be required to dial the specified code to obtain the pin required for the withdrawal.

With ABSA Cash Send you will receive an SMS with a 10-digit reference number, you will need this along with Hollywoodbets access code of 123456 to withdraw. 

With Nedbank Send-iMali and Mobimoney you will receive an SMS with a pin that you will use to withdraw.

4. Cash Out

Hollywoodbets may offer the option 'Cash Out' for bets placed through its online platforms. You will have the option to accept settlement of bets you have placed, before the result of the bet is determined. The ‘Cash Out’ amount is calculated based on the current odds and is subject to change depending on when you chose to accept a 'Cash Out'. ‘Cash Out’ gives you more control over your bets and offers an opportunity to take a return before an event has finished. With ‘Cash Out’, you no longer have to wait for your bet to reach its natural conclusion, you can track your selections and ‘Cash Out’ at a point of your choice.

4.1 The ‘Cash Out’ functionality is available for selected multiple bets only.  ‘Cash Out’ is available for a range of markets on pre-match football matches, if the bet is still running and betting is still available on every unsettled selection. ‘Cash Out’ is not available for outright markets or other medium or long-term betting markets.

4.2 A pre-determined settlement value will be offered based upon the selections, prices taken and current status of the betting transaction. Example: A R50 treble is placed on West Ham, Everton, and Tottenham. West Ham and Everton both win their 4:00pm kick-off matches and Tottenham is due to kick-off at 6.30pm. A ‘Cash Out’ settlement value will be offered on completion of the West Ham and Everton matches, before the kick-off of the Tottenham match providing betting is still available. The cash settlement can be redeemed immediately.

4.3 The ‘Cash Out’ settlement value is a non-negotiable offer, accepted at the punter’s discretion.

4.4 If the ‘Cash Out” settlement value changes during a settlement transaction, the transaction will not complete and a revised value will be offered, which will have to be accepted before proceeding.

4.5 Where any selections are suspended or closed immediately after the customer's request before the conclusion of the 'Cash Out', the 'Cash Out' will be blocked.

4.6 We reserve the right to withdraw or suspend ‘Cash Out’ offers without further notice.

4.7 When customers successfully ‘Cash Out’ this shall constitute a settlement of the original bet and any subsequent events will have no impact on the amount returned to your account. All ‘Cash Out’ transactions remain subject to Hollywoodbets’ standard settlement and bet acceptance rules set out in these Terms and Conditions.

4.8 Where an obvious pricing error, also referred to as a palpable error, occurs that selection may not be cashed out.

4.8.1 If the ‘Cash Out’ settlement value has been accepted in error, the ‘Cash Out’ transaction will be made void and the bet will be settled on the original bet instructions with the correct price(s) applied.

4.8.2 If subsequent attempts are made to place bets and ‘Cash Out’ on the same market(s) before the obvious error has been corrected then, the ‘Cash Out’ settlement value and the bet stake(s) will be made void.

4.9 In the unlikely scenario that a ‘Cash Out’ value (or a price relating to a ‘Cash Out’ value) has been incorrectly offered, Hollywoodbets reserves the right to take corrective measures to rectify such errors, including, where applicable, settling the ‘Cash Out’ request for an amount equivalent to the ‘Cash Out’ value which would have been available in the absence of such error.

4.10If any technical issue causes an error in the calculation of pay out of a ‘Cash Out’ offer. We reserve the right to cancel the offer, or if the ‘Cash Out’ has already been paid, reclaim the payment.

4.11If a ‘Cash Out’ is accepted by us when the result of the respective bet has already been determined, we reserve the right to void the ‘Cash Out’. We also reserve the right to void and reclaim any ‘Cash Out’ where there is indication for abuse of the ‘Cash Out’ feature.

4.12Hollywoodbets reserves the right to reverse the settlement of a ‘Cash Out’ if the bet or a market is settled in error.

4.13We do not guarantee the availability of ‘Cash Out’ offers for any event or betting type at any time, even if it has been offered for the same event or betting type before.

4.14We cannot be made liable in case ‘Cash Out’ is not available for technical or any other reasons. We recommend explicitly not to place bets based on the assumption that ‘Cash Out’ will be available at a later point in time for the respective bet.

4.15‘Cash Out’ is only available after at least one leg of a multiple bet has been played and resulted. The cancellation of a ticket before any leg has been played will be subject to the company’s bet cancellation process.

Hollywood Group   |  Disclaimer   |  Mobile   |  Regulations   |  Access To Information   |  Sitemap   |  Terms & Conditions  |  Customer Privacy Notice
HOLLYWOOD SPORTSBOOK IS A LICENSED BETTING OPERATOR. HOLLYWOODBETS SUPPORTS RESPONSIBLE GAMBLING.
NO PERSONS UNDER THE AGE OF 18 YEARS ARE PERMITTED TO GAMBLE. WINNERS KNOW WHEN TO STOP.NATIONAL GAMBLING TOLL-FREE COUNSELLING LINE 0800 006 008.

National Responsible Gambling Programme   |   National Gambling Board   |   Financial Intelligence Centre


NOTICE
ALL BETS SHALL BE SUBJECT TO HOLLYWOOD SPORTSBOOK’S PRESCRIBED TERMS AND CONDITIONS OF TRADING. KINDLY READ THE PROVISIONS THEREOF BY FOLLOWING THIS LINK BEFORE PLACING A BET. THE TERMS AND CONDITIONS CONTAIN VARIOUS INDEMNITIES IN FAVOUR OF HOLLYWOOD. CUSTOMERS WHO IGNORE THIS WARNING DO SO AT THEIR OWN RISK.

VERSION 1.8, UPDATED 28 OCTOBER 2020



 Hollywood Sportsbook Gauteng (Pty) Ltd 2008/012291/07 - Hollywood Sportsbook Western Cape (Pty) Ltd 2008/011/557/07 - Hollywood Sportsbook Eastern Cape (Pty) Ltd 2008/011560/07
Hollywood Sportsbook Limpopo (Pty) Ltd – 2010/023778/07 - Hollywood Sportsbook Mpumalanga (Pty) Ltd 2012/107236/07 - Hollywood Sportsbook KwaZulu-Natal (Pty) Ltd 2008/009721/07 - Krugerbets (Pty) Ltd 2012/053556/07
All managed entities operating under the Hollywoodbets Brand are licensed by the respective provincial licensing authorities.
Hollywoodbets.net and Hollywoodbets.mobi are licensed by the Gauteng Gambling Board, the Limpopo Gambling Board and the Mpumalanga Economic Regulator,
with specific products licensed by KwaZulu Natal Gambling Board and Western Cape Gambling Board.

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